RASPFLO Manager’s Course

The aim of this course is to provide you with information that blends useful skills, legal and social
responsibilities and best practices in order to achieve responsible service of alcohol within the
hospitality and retail industries. [sentence too long to start the intro] It will give you the knowledge
and confidence you need. It will also help you understand the importance of your role as a manager
in promoting the Four Licensing Objectives.
Each situation you deal with is unique but this course will provide you with the tools you need to
carry out your job safely, responsibly, in compliance with the law.

Course Content

Lessons Status
1

Unit 1 – An Introduction to the Licensing Act

2

Unit 2 – Four Licensing Objectives

3

Unit 3 – Closure Powers

4

Unit 4 – Age Verification

5

Unit 5 – Preventing and Dealing with Intoxication

6

Unit 6 – Preventing Drug Use / Dealing

7

Unit 7 – Prevention and Intervention

8

Unit 8 – Guest Welfare

9

Unit 9 – Ejections

10

Unit 10 – Conflict Management

11

Unit 11 – Dealing with Serious Incidents

12

Unit 12 – Crime Scene Preservation

13

Unit 13 – Incident Reporting

14

Unit 14 – Daily Records

15

Unit 15 – Factors that Affect Drinking Behaviour